CDE's Colorado Open Records Act (CORA) Policy

Updated February 2025

Introduction

The Colorado Department of Education is committed to transparency and open government. The following policy specifies how the Colorado Open Records Act (CORA) (§§ 24-72-201, et seq.,C.R.S.) will be applied in a uniform and reliable manner to ensure CDE complies with CORA in all respects and meets all statutory duties. This policy is intended to inform the public and also serve as a guide for employees of the Colorado Department of Education and State Board of Education. It applies to any request for public records for which CDE or the State Board are the custodian.

Other state agencies and departments may have different CORA policies.

Jump to a Section:

CORA requests should be submitted to CDE through our online form. CDE will only accept records requests made in writing. Any CDE employee or office/unit receiving a CORA request by mail, fax, courier, or email shall immediately forward the request to the Communications Department. To ensure that the request can be appropriately tracked and processed, CDE may ask the requestor to use the online form if they have not already done so. Records requests made via social media shall not be accepted and must be submitted through the appropriate means. CDE will treat a records request that cites the federal Freedom of Information Act (FOIA) as though it were made pursuant to the Colorado Open Records Act. 

Upon receipt of a CORA request, employees and departments with responsive records (i.e., records that meet the definition of that which has been requested) shall, as soon as possible, provide those records to CDE’s Communications Department.

A request is considered "received" by CDE the day that submissions made through the CORA request form are received. A request is considered "received" by CDE the day an e-mail, fax or letter containing a request is opened. A request received after 4:30 p.m. or any day CDE is officially closed will be considered received as of the following working day. CDE shall make every effort to respond within three working days, as provided by § 24-72-203(3)(b), C.R.S. This three-day period begins on the first working day following receipt of the request.

The following is an example of a response timeline assuming that there are no holidays:

• If a request is received before 4:30 p.m. on Tuesday, the three-day period would begin at 8 a.m. on Wednesday and end at 5 p.m. on Friday.
• If a request is received after 4:30 p.m. on Tuesday, the three-day period would begin at 8 a.m. on Thursday and end at 5 p.m. on the following Monday.

The department may extend its response period up to seven working days if it finds extenuating circumstances exist and communicates that finding to the requestor in writing, as described in § 24-72-203(3)(b), C.R.S. The extension period would begin on the fourth working day following receipt of the request.

If records are stored in paper format, CDE staff will work with the requestor to schedule a time to inspect the records in person. The department is open from 8 a.m. to 5 p.m. Monday through Friday. CDE may require that members of the public or press only view copies of documents when the custodian of records determines that allowing access to originals could interfere with the regular discharge of duties of CDE or its staff or that the review of original records could jeopardize the condition of the records.

CDE will not be responsible for conducting analysis of records on behalf of a requestor, and will not create new records in response to a request.

Broad, general requests will likely be more costly to the requestor because of the staff time required to fulfill these requests. CDE may contact the requestor in an attempt to clarify or narrow a request. While not required, requestors may want to provide phone and e-mail contact information to facilitate communication regarding the request. CDE has found that searches of paper records may require additional staff time to complete the request. Excluding searches of paper records and providing specific information on the nature of the documents requested, the timeframe the request covers, and other details such as the potential staff who may be affected, can help CDE fulfill the request in a manner that may provide cost savings to the requestor.

Return to Top

CDE staff will never assume a record is exempt from CORA and will always consult CDE's Communications Division before making a determination to not provide a record. Any redactions or removal of information that CDE is legally required or allowed to withhold, pursuant to § 24-72-204, C.R.S., may not be done without prior approval from the Communications Division and the advice of counsel, if needed.

CDE shall not provide any student's personally identifiable information that is confidential pursuant to state or federal law. Colorado's Student Data Transparency and Security Act protects the confidentiality of "information that, alone or in combination, personally identifies an individual student or the student's parent or family, and that is collected, maintained, generated, or inferred by a public education entity..." See § 22-16-101, et. seq., C.R.S. Similarly, the federal Family Educational Rights and Privacy Act (FERPA) protects the confidentiality of student's identifiable information that is maintained in education records and includes direct identifiers, such as a student's name or identification number, indirect identifiers, such as a student's date of birth, race/ethnicity, disability status or other information which can be used to distinguish or trace an individual's identity either directly or indirectly through linkages with other information. When it may be possible to determine a student's personally identifiable information from a record by using simple calculations, CDE will mask the data to the extent necessary to protect student privacy. See below, for information on potential costs that may be incurred by requestor.

CDE is also required to protect the confidentiality of licensed personnel evaluations, in accordance with § 22-9-109, C.R.S.

Finally, under CORA, CDE may deny a request for any of the reasons outlined in § 24-72-204, C.R.S. For a complete list of the types of records that CDE may withhold, please refer to that section of statute. A general list of the types of protected records applicable to CDE is below:

• Any investigatory files compiled for any law enforcement purpose;
• Test questions, scoring keys, and other examination data pertaining to administration of a licensing examination, examination for employment, or academic examination;
• The specific details of bona fide research projects being conducted by a state institution;
• Electronic mail addresses, phone numbers, and home addresses provided by a person to an agency, institution, elected official, or political subdivision of the state;
• Specialized details of security arrangements or investigations;
• Medical, mental health, sociological, and scholastic achievement data on individual persons ^[1];
• Personnel files ^[2];
• Letters of reference;
• Trade secrets, privileged information, and confidential commercial, financial, geological, or geophysical data;
• Library and museum material contributed by private persons;
• Addresses and telephone numbers of students in any public elementary or secondary school;
• Library records disclosing the identity of a user;
• Any records of sexual harassment complaints and investigations, with the exception of some information regarding founded investigations against elected officials; or
• Records protected under the common law governmental or "deliberative process" privilege.

Return to Top

If a public record is stored in a digital format, whether searchable, sortable, or neither, CDE will provide that record in the format in which it is stored. However, emails will be provided in a searchable digital PDF format.

In addition, CDE may modify the format of digital records if:

• Providing the records in their current format would violate copyright, the terms of a licensing agreement, or would result in the release of a third-party's proprietary information; or
• Using the current format, it is not technologically or practically feasible to remove information that CDE is allowed or required to withhold.

Return to Top

The first hour of staff time researching and retrieving requested records and up to 25 pages of printing will be provided for free. CDE will charge the requestor for all copying expenses in excess of 25 pages and actual costs associated with research and retrieval in excess of one hour, in accordance with §§ 24-72-205(5)(a) and (6)(a), C.R.S. CDE will not charge a fee per page if records are produced electronically.

If a records request requires more than mere retrieval of records—such as technical expertise to synthesize or reconfigure data—CDE will charge the requestor for such costs, in accordance with the guidelines below. Any costs charged to a requestor shall not exceed the actual cost of producing the records, in accordance with § 24-72-205(5)(a), C.R.S. A different fee structure applies if the records requested are subject to the Colorado Criminal Justice Records Act (CCJRA). 

Prior to producing requested records, CDE will provide an estimate of the costs of production to the requestor. If the requestor does not wish to pay the fees, they may work with CDE to modify or reduce the scope of their request to decrease the costs. The requestor must approve the cost estimate and provide an advance deposit of the expected cost before CDE will begin work on fulfilling the records request. The timeframe for CDE to complete the request will begin once the requestor has approved the cost estimate and submitted the initial deposit.

After a requestor has agreed to the costs of production and paid the initial deposit, CDE will keep the requestor informed if any additional costs are anticipated and will not incur any additional costs without the requestor's prior consent. After compiling the requested records, CDE will provide a final invoice to the requestor. Costs must be paid in full before CDE provides the records unless alternative arrangements have been made through the Communications Division. In the event that the cost to fulfill the request is less than the initial deposit, any leftover funds shall be reimbursed to the requestor.

CDE will charge for the actual costs of a request based on the following guidelines:

Return to Top

If CDE attempts to contact a requestor to clarify a request or discuss the scope of a request and the requestor does not respond within ten business days, the request will be considered abandoned and closed automatically CDE will hold records assembled in response to a CORA request for no more than ten business days after the requestor has been notified that the records are available. The holding period may be shorter for records which are needed for any use. Failure to inspect or pick-up the records within this timeframe will be considered an abandoned request, and the request will be automatically closed. When a cost estimate and request for initial deposit has been sent in response to a CORA request, payment must be received within ten business days or the request will be considered abandoned and closed automatically. A request to re-open a closed request will be treated as a new request.

Return to Top

For more information, or to submit a CORA, please contact the CDE Communications Team, at [email protected] or 303-866-6520.

Return to Top

[1]: Scholastic achievement data on individuals includes, but is not limited to a student's grade level, course taking, and state assessment data, including content, readiness, and language proficiency assessments.

[2]: CORA defines "personnel files" to include home addresses, telephone numbers, financial information, and other information maintained because of the employer-employee relationship. See § 24-72-202(4.5), C.R.S.

Return to Top